Industry Overview

From crisis management to supply regulation and process automation, Arcana helps energy companies implement the best of IT for accelerated performance. Our energy industry faces tough challenges with ever-increasing demand for household and industrialization while supply remains limited. Financial and tactical bottlenecks cause the gap to widen, and technology has answers to manage energy crisis.

Our experts provide value across the entire energy services portfolio, starting from retail and customer services to energy and asset management, smart energy, supply regulation and risk management.

Bring smart to energy for maximum sustainability

With growing demand and production comes growing responsibility to be sustainable. Energy producers today look for smarter, greener and more effective means of production. Partner with Arcana Info to integrate smart with the entire energy production lifecycle, starting from exploration all the way down to customer services and support.

Optimize customer services and experience across channels

Integrate technology and digital across all channels for optimized customer touchpoints. From bill payments to inquiries, complaints and support, bring digital at the forefront to keep your customers at ease and successfully deliver the same experience on all channels.

How Arcana can help

We work with leading energy producers on a range of IT-enabled possibilities, including:

T&D Service Delivery Transformation

Arcana Info helps energy companies optimize transmission and distribution (T&D) with its suite of integrated solutions that help optimize T&D channels and ensure dependable service delivery. We partner with global technology leaders to bring the best T&D solutions for our clients.

Advanced business intelligence and data analytics

Get powerful and meaningful data analysis regarding your customers, key resources and other important KPIs that assist in successful decision making. With Arcana, smarter business with smarter decision-making is possible, all powered by data insights that matter most to your business.

Governance, risk management and compliance

Our solutions for asset management, service delivery risk management, operational risk management, governance and compliance can help your energy company realign operations and resources to transform itself into a high-performing powerhouse.

Internet of Things for smarter utilities

Cleaner energy production isn’t enough on its own – optimize the whole energy manufacturing lifecycle starting from exploration all the way to consumption. Integrate the Internet of Things and smarter grid management into your T&D channels and capture new levels of efficiency.

Enterprise mobility and mobile strategy

Your customers are just as much a part of your business as your employees. The growing influence of consumer device technologies means your business needs a mobile strategy and adoption roadmap to cater for experiences and provide connectivity for a workforce that always delivers.

Dependable round-the-clock on-site and off-site support

Take advantage of our profound exposure working within the energy sector and equip your IT resources with our technical engineers, architects and consultants for on-site, off-site round-the clock support. Outsource all IT hiccups, from troubleshooting to service downtime.

Solutions for Energy

Arcana partners with leading energy companies to offer a range of full-service IT capabilities. Our team specializes in:

IT Consulting

Bring the best of people, processes and technologies together to give your business a performance boost. Our IT consulting capabilities help energy companies achieve high levels of performance.

IT Architecture

Optimize all resources, channels and human resources and converge your IT investments into an ecosystem that puts you far ahead of the race to digital transformation.

Governance, Risk & Compliance

Seamlessly manage all strategic, tactical and operational risks and keep track of your assets with our seasoned consultants helping you every step of the way.

IT Outsourcing

Work differently than most energy companies and focus better on core energy operations with Arcana Info as your IT outsourcing partner for all your IT needs.

Shared Services

From billing to talent acquisition and management, energy companies trust Arcana Info’s experienced professionals for shared services that offer sheer performance.

IT infrastructure and application outsourcing

Trust Arcana to outsource processes that clog resources and transform cost centers into revenue centers with our IT infrastructure and application outsourcing services.

Service Integration

Make your first move towards E2E service enablement and digital transformation and have an IT ecosystem in place that you can always bank on as an energy supplies leader.

Infrastructure Integration

Consolidate storage silos and compute resources, virtualize environments, hyper-converge all segments across the infrastructure layer for uncompromised RAS.

Application Integration

Synchronize all your services and optimize cross-application connectivity to boost productivity and collaboration. Get more done with our application integration services.